Selling is a critical business capability, but often does not receive the same investment in skills development as other business disciplines like Software Development or Manufacturing. But Selling can be the difference between a poor and great business. In this course, you will learn the most important skills that successful salespeople use every day, and become more confident in your own sales or customer-facing roles.
9:15am Registration and networking
9:30am Welcome, introductions & objectives
9:45am Why customers buy – the emotional connection
10:00am Preparing for the customer
10:20am Making the right first impression
10:40am Setting the scene
11:10am Refreshment break
11:25am Uncovering needs by asking the right questions
12.:15pm Q &A and feedback
12:.30pm Feedback and Close
