The ability to communicate effectively is a powerful tool. This workshop allows participants the opportunity to discover the impact that they have on others, learn how they can flex this to influence the outcome of the interaction. Communication is, at the very least a two way process: participants will learn how to build trust and understanding in order to communicate with the most appropriate impact.
By the end of the workshop you will be able to:
• Understand the power that their presence and impact can have
• Recognise the ‘footprint’ that they create
• Prioritise the importance of understanding perspectives, building trust and listening
• Grasp the basics of Transactional Analysis and how to apply it
• Use the Personal Drivers model to start to understand how we build relationships
9:00am Registration and networking
9:30am Welcome and Introductions
9:45am Presence and Impact: The Golden Rules
10:00am The Communication Spectrum
10:15am The Communication Equation
10:25am The Essential Listening Ration
11:00am Refreshment break
11:15am The Personal Drivers Model
11:30am Transactional Analysis
11:50am Creating a plan for communication success
12:10pm Q &A and feedback
12:30pm Feedback and Close
